Minimize Fear and Anxiety

“One may walk over the highest mountain-one step at a time.”

- John Wanamaker

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Steps to minimize fear and anxiety:

• Know the audience - do your homework

• Don't memorize your presentation - know it so well, you own it

• Practice with visuals and equipment

• Prepare, Prepare, Prepare

• Remember to have fun

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Effective Problem Solving

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“When you face a problem, solve it then and there if you have the facts necessary to make a decision. Don't keep putting off decisions.”

- Dale Carnegie

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Often by ignoring problems, we allow them to grow. Resolution should be quick so that problems do not become overwhelming. While the problem is still relatively small, attempt to decipher exactly what would be needed to have it resolved for good. Ascertaining this information before you begin is actually the first step to ensuring that the problem is rendered powerless. Acting quickly will also guarantee that the problem hasn't gotten completely out of hand. Here are a few tips on effective problem solving:

• Get all the facts

• Weigh all the facts - then come to a decision

• Once a decision is reached - ACT!!

• Answer the following questions:

1. What is the problem?
2. What are the causes of the problem?
3. What are the possible solutions?
4. What is the best possible solution?

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Relieve Personal Frustrations

“Our fatigue is often caused not by work, but by worry, frustration and resentment.”

- Dale Carnegie

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Often fatigue at the end of a work day cannot be attributed simply to the hard work we've done. Our own negative reactions to the stressful, daily grind drain our energy and stifle our potential for success. Here are a few tips on how to relieve some personal frustrations so as to increase productivity without resentment:

• Fill your mind with thoughts of peace, courage, health and hope
  

• Count your blessings instead of your troubles
  

• Cooperate with that which is inevitable

Leadership

“Life truly is a boomerang. What you give, you get. ”

- Dale Carnegie

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Leadership is the creation of environments that influence others to achieve group goals. People support a world they help create. To develop the leader in you, try the following guidelines:

• Develop personal leadership
  

• Communicate to lead
  

• Recognize human potential
  

• Build cooperation
  

• Make decisions
  

• Manage conflict and change

Focus on Goals

“Being defeated is often a temporary condition. Giving up is what makes it permanent.”

- Marilyn vos Savant

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Leaders must be determined to focus on their goal and to coach their employees to do the same. Here are some tips on coaching employees to persevere in the attainment of their goals:

• Build rapport with your employees so that you have a good relationship from the start
  
  
• Begin with praise and honest appreciation

• Call attention to people's mistakes indirectly

• Reassure employees and give the other person a fine reputation to live up to

Make Friends

“The only way to have a friend is to be one.”

- Ralph Waldo Emerson

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In order to make friends, you have to treat others the way you would want to be treated. Here are a few tips on being a more invested friend:

• Don't criticize, condemn, or complain
  
• Become genuinely interested in other people

• Be generous with your smiles
  


• Be a good listener
  
• Make the other person feel important

Body Language for Public Speaking

“The mind is a wonderful thing. It starts to work the minute your born, and never stops until you get up to speak in public.”

- John Mason Brown

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• Stand with feet shoulder width apart

• Uncrossing arms in front of the body or at sides

• Holding open palms facing the audience, or closed palms facing the speaker

• Holding head straight up, chin up, and chest out

• Eye contact with group

• Smiling

Enthusiasm

“Is enthusiasm important in selling? Yes, genuine, heartfelt enthusiasm is one of the most potent factors of success in almost any undertaking.”

- Dale Carnegie

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Sales people often face rejection, and it can be tough to stay upbeat on every call. Here are some ways to build and maintain one's enthusiasm:

• Act enthusiastic and you will feel enthusiastic
  


• Call a satisfied client when you feel you need a lift
  


• Spend more time with enthusiastic people, and less time with complainers
  


• Set achievable short range goals, and celebrate after you've reached them